RECRUITMENT
Position: Customer Relations Executive
Start date: Immediately
Send your CV to: apply.cre@max-edu.org
Schedule: Full-time, 40 hours per week
Job description
1. To support Sales & Business Development Activities (80%):
○ Provide clients consultancy on course selection & education plan (note that you will receive training and be serving as an education specialist, especially in the professional training field)
○ Engage in business development activities including meeting with corporate/ organization clients, preparing sales materials, conducting market research/ survey/ focus group interview, etc.
○ Manage a portfolio of 50 – 100 customers (including alumni, existing, and prospectus) to develop and deepen relationships with them to help provide the best educational solutions to their short & long-term goals.
○ Optimize communication & interactions with customers through different channels including in-person, phone calls, emails, and other online platforms.
○ Acquire clients from marketing campaigns, personal network, client referrals through delivery of high quality client experiences.
○ Engage in on-going professional development to increase industry, product, sales and servicing skills and knowledge.
○ Prepare sales/ market report to principals & support other academic, marketing, BD activities.
2. To support Marketing activities (10%):
○ Collect students and parents feedback on marketing activities as requested.
○ Engage students and parents with marketing activities and campaigns.
3. To participate in necessary company training and events when requested.
And other tasks assigned by your direct supervisor.
Job requirements
● Able to develop positive rapport with students and parents.
● At least 1 year experience of working at front desk or first line communication.
● Self-motivation, and a strong sense of responsibility
● Passionate about education.