Customer Relations Executive

--MAX Education--


Position: Customer Relations Executive
Start dateImmediately
Send your CV
Schedule: Full-time, 40 hours per week 

Job description

1.     To support Sales & Business Development Activities (80%):

      Provide clients consultancy on course selection & education plan (note that you will receive training and be serving as an education specialist, especially in the professional training field)

      Engage in business development activities including meeting with corporate/ organization clients, preparing sales materials, conducting market research/ survey/ focus group interview, etc.

      Manage a portfolio of 50 – 100 customers (including alumni, existing, and prospectus) to develop and deepen relationships with them to help provide the best educational solutions to their short & long-term goals.

      Optimize communication & interactions with customers through different channels including in-person, phone calls, emails, and other online platforms.

      Acquire clients from marketing campaigns, personal network, client referrals through delivery of high quality client experiences.

      Engage in on-going professional development to increase industry, product, sales and servicing skills and knowledge.

      Prepare sales/ market report to principals & support other academic, marketing, BD activities.

2. To support Marketing activities (10%):

      Collect students and parents feedback on marketing activities as requested.

      Engage students and parents with marketing activities and campaigns.

3. To participate in necessary company training and events when requested.

And other tasks assigned by your direct supervisor.


Job requirements

      Able to develop positive rapport with students and parents.

      At least 1 year experience of working at front desk or first line communication.

      Self-motivation, and a strong sense of responsibility

      Passionate about education.