Customer Relations Executive

--MAX Education--

INTRODUCTION
  • MAX Education is an education startup focused on international-curriculum tutoring and academic guardian services with the aim to help more Vietnamese K-12 students ready for their studying abroad and learning success.

    MAX Education provides 1-on-1 to group tutoring (in various subjects including Math, Physics, Chemistry, Biology, English, Social Sciences, etc.), 21st learning skills (such as debating skills, research skills, self-study skills, writing & reading skills, etc.), academic counseling, test preparation, and academic guardian services to parents and students in Ho Chi Minh City.

    RECRUITMENT

    Position: Customer Relations Executive
    Start date: Immediately
    Send your CV to: hr@max-edu.org
    Schedule: Full-time, 40 hours per week


    Job description:

1.     Sales & Customer Relationship Management Activities (80%):

  • Provide clients consultancy on course selection & education plan (note that you will receive training and be serving as an education specialist, especially in the professional training field)

  • Achieve growth and hit sales targets

  • Engage in business development activities including meeting with corporate/ organization clients, preparing sales materials, conducting market research/ survey/ focus group interview, etc.

  • Manage a portfolio of 50 – 100 customers (including alumni, existing, and prospectus) to develop and deepen relationships with them to help provide the best educational solutions to their short & long-term goals.

  • Optimize communication & interactions with customers through different channels including in-person, phone calls, emails, and other online platforms.

  • Acquire clients from marketing campaigns, personal network, client referrals through delivery of high quality client experiences.

  • Engage in on-going professional development to increase industry, product, sales and servicing skills and knowledge.

  • Prepare sales/ market report to manager & support other academic, marketing, BD activities.

2. To support Marketing activities (10%):

  • Collect students and parents feedback on marketing activities as requested.

  • Engage students and parents with marketing activities and campaigns.

3. To participate in necessary company training and events when requested (10%).

  • And other tasks assigned by your direct supervisor.

Job requirements

  • At least 1 years of experience in customer relations, sales, or business development (experience in education/training services is a plus)

  • Proven track record of client relationship management and sales achievement

  • Able to develop positive rapport with students and parents

  • Self-motivation, and a strong sense of responsibility

  • Passionate about education.

  • A strong plus for candidates with experience/knowledge of the US & UK education system

Benefits

  • Competitive salary from 10 millions + bonus based on work efficiency and sales.

  • Training and professional skills development.

  • Dynamic and professional working environment.

  • Annual PVI health insurance, team-building, training, and bonding activities according to company regulations.

  • Working hours: flexible shifts, no more than 40 hours/week, and one-day work from home