Customer Care Cum Academic Executive

--MAX Education--


MAX Education is an education startup focused on international-curriculum tutoring and academic guardian services with the aim to help more Vietnamese K-12 students ready for their studying abroad and learning success.

MAX Education provides 1-on-1 to group tutoring (in various subjects including Maths, Physics, Chemistry, Biology, English, Social Sciences, etc.), 21st learning skills (such as debating skills, research skills, self-study skills, writing & reading skills, etc.), academic counseling, test preparation, and academic guardian services to parents and students in Ho Chi Minh City.



Position: Customer care cum Academic Executive

Job description

  1. Academic Affairs: 70%

  • Involve in the curriculum development in English

  • Assist in the quality control process, including tutor’s observation, tutor evaluation, and other evaluation tasks.

  • Organize, manage and store all academic paperwork for the purpose of tracking tutors’ quality of teaching and students’ progress.

  • Conduct and/or coordinate academic training on a periodic basis to enhance tutors’ quality of teaching

  • Participate in any staff discipline processes.

  • To provide solutions to teachers/customers’ complaints in academic-related issues

  • To provide monthly academic reports to Board of Directors


  1. Customer Care: 20%

  • Deal directly with customers either by telephone, electronically or face to face;

  • Provide clients consultancy on course selection & education plan;
  • Handle and resolve customer complaint; respond promptly to customer inquiries; 

  • Manage administration, communication and coordinate with internal department;

  • Provide feedback on the efficiency of the customer service progress;


  1. Tutoring & Teaching Responsibilities: 10%

  • Participate in the teaching team and serve as a tutor in relevant subjects as agreed by you and the academic leadership of MAX  

  • And other tasks assigned by your direct supervisor.

Job requirements

  • Fluent in English. 

  • Strong research skills and experience in the field of education

  • Bachelor in Education or Language.

  • Familiar with fundamental qualitative and quantitative research methods.

  • Experience in working to deadlines.

  • Detailed-oriented and having a strong sense of discipline.

  • Strong written communication skills, including the ability to draft formal correspondence, committee papers, and other written materials.

  • The ability to respond efficiently to changing operational needs while also dealing effectively with routine tasks.

  • Previous experience in Academic Management is preferred, but not required.

  • Experience with various learning platforms such as online flipped classrooms etc…is a plus.