Customer Success Executive

--MAX Education--


MAX Education is an education startup focused on international-curriculum tutoring and academic guardian services with the aim to help more Vietnamese K-12 students ready for their studying abroad and learning success.

MAX Education provides 1-on-1 to group tutoring (in various subjects including Math, Physics, Chemistry, Biology, English, Social Sciences, etc.), 21st learning skills (such as debating skills, research skills, self-study skills, writing & reading skills, etc.), academic counseling, test preparation, and academic guardian services to parents and students in Ho Chi Minh City.



Position: Customer Service Executive
Schedule40 hours per week
Start DateImmediately
Send your CV

Job description

     Deal directly with customers either by telephone, electronically or face to face;

     Provide clients consultancy on course selection & education plan;

     Handle and resolve customer complaint; respond promptly to customer inquiries;

     Manage administration, communication and coordinate with internal department;

     Provide feedback on the efficiency of the customer service progress;

     Other tasks as assigned by direct supervisor and C-levels.


Job requirements

      Passionate about education.

      Positive, self-starting attitude, and strong organizational skills.

      At least 6 months experience of working at front desk or first line communication.

      Ability to thrive effectively under pressure.

      Good problem solving and people skills.

      Self-motivation, and a strong sense of responsibility.



     Competitive Salary;

     Provided leadership training programs with extensive networking opportunities.

     Provided by internal teams and experts from our training partners.

     Learning opportunities from a diverse team of proven businessmen, educators, and social activists.

      Negotiable during the interview.

Customer Relationship
Personal Evolution
Administrative Work
Technical Expertise

What's great in the job?

  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Product

Discover our products.


What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more


A full-time position
Attractive salary package.


12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.

Eat & Drink

Fruit, coffee and
snacks provided.