Customer Success Executive

--MAX Education--

INTRODUCTION

MAX Education is an education startup focused on international-curriculum tutoring and academic guardian services with the aim to help more Vietnamese K-12 students ready for their studying abroad and learning success.

MAX Education provides 1-on-1 to group tutoring (in various subjects including Math, Physics, Chemistry, Biology, English, Social Sciences, etc.), 21st learning skills (such as debating skills, research skills, self-study skills, writing & reading skills, etc.), academic counseling, test preparation, and academic guardian services to parents and students in Ho Chi Minh City.

 

RECRUITMENT

Position: Customer Service Executive
Schedule40 hours per week
Start DateImmediately
Send your CV toapply.cse@max-edu.org


Job description

     Deal directly with customers either by telephone, electronically or face to face;

     Provide clients consultancy on course selection & education plan;

     Handle and resolve customer complaint; respond promptly to customer inquiries;

     Manage administration, communication and coordinate with internal department;

     Provide feedback on the efficiency of the customer service progress;

     Other tasks as assigned by direct supervisor and C-levels.

 

Job requirements

      Passionate about education.

      Positive, self-starting attitude, and strong organizational skills.

      At least 6 months experience of working at front desk or first line communication.

      Ability to thrive effectively under pressure.

      Good problem solving and people skills.

      Self-motivation, and a strong sense of responsibility.

 

Benefits:

     Competitive Salary;

     Provided leadership training programs with extensive networking opportunities.

     Provided by internal teams and experts from our training partners.

     Learning opportunities from a diverse team of proven businessmen, educators, and social activists.

      Negotiable during the interview.

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

What's great in the job?


  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Product

Discover our products.

READ

What We Offer


Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position
Attractive salary package.

Trainings

12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.

Eat & Drink

Fruit, coffee and
snacks provided.