Customer Success Executive

INTRODUCTION

MAX Education is an education startup focused on international-curriculum tutoring and academic guardian services with the aim to help more Vietnamese K-12 students ready for their studying abroad and learning success.

MAX Education provides 1-on-1 to group tutoring (in various subjects including Math, Physics, Chemistry, Biology, English, Social Sciences, etc.), 21^st learning skills (such as debating skills, research skills, self-study skills, writing & reading skills, etc.), academic counseling, test preparation, and academic guardian services to parents and students in Ho Chi Minh City.

RECRUITMENT

Position: Customer Service Executive
Schedule: 40 hours per week
Start Date: Immediately
Send your CV to: apply.cse@max-edu.org

Job description

○     Deal directly with customers either by telephone, electronically or face to face;

○     Provide clients consultancy on course selection & education plan;

○     Handle and resolve customer complaint; respond promptly to customer inquiries;

○     Manage administration, communication and coordinate with internal department;

○     Provide feedback on the efficiency of the customer service progress;

○     Other tasks as assigned by direct supervisor and C-levels.

Job requirements

○      Passionate about education.

○      Positive, self-starting attitude, and strong organizational skills.

○      At least 6 months experience of working at front desk or first line communication.

○      Ability to thrive effectively under pressure.

○      Good problem solving and people skills.

○      Self-motivation, and a strong sense of responsibility.

Benefits:

○     Competitive Salary;

○     Provided leadership training programs with extensive networking opportunities.

○     Provided by internal teams and experts from our training partners.

○     Learning opportunities from a diverse team of proven businessmen, educators, and social activists.

○      Negotiable during the interview.